Privacy Policy of Olympia

By consenting to this privacy policy, users agree that Olympia may collect their personal data as part of the account registration, verification, and service delivery process. The following categories of personal information may be collected:

• Full legal name as it appears on government-issued identification
• Date of birth for age verification and responsible gambling compliance
• Residential address, including province and postal code
• Email address used for account communication and notifications
• Phone number for account security and identity verification
• Government-issued identification documents, such as a driver’s licence or passport, collected during the Know Your Customer (KYC) process
• Financial information, including payment method details, transaction records, and banking data required to process deposits and withdrawals
• Device and technical data, such as IP address, browser type, operating system, and session activity
• Geolocation data to confirm that users are accessing the platform from a permitted jurisdiction within Canada
• Gameplay and wagering history associated with the user’s account
• Communications data, including correspondence submitted through support channels or contact forms

All purposes for processing personal data are grounded in Olympia’s legal obligations, contractual requirements, and legitimate commercial interests. The following outlines the specific reasons for which user information is collected and used:

• Account creation and management: To register users, maintain account records, and deliver the services outlined in the platform’s terms and conditions
• Identity verification (KYC): To confirm user identity and age in compliance with Canadian anti-money laundering (AML) regulations and responsible gambling requirements
• Payment processing: To facilitate secure deposits, withdrawals, and financial transactions associated with user accounts
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, or misuse of the platform
• Regulatory compliance: To meet obligations imposed by applicable Canadian gambling regulations and data protection legislation, including requirements set by provincial gaming authorities
• Responsible gambling: To monitor account behaviour and apply safeguards where necessary, including self-exclusion tools and spending limits
• Customer support: To respond to user inquiries, complaints, and service requests in an accurate and timely manner
• Platform improvement: To analyse usage patterns, identify technical issues, and enhance the quality of online services provided
• Legal proceedings: To retain and disclose information where required by law, court order, or regulatory authority
• Marketing communications: Where users have provided explicit consent, to send relevant promotional information and updates about platform offerings

Olympia does not sell or transfer personal data to third parties for commercial gain. Data may be disclosed to external parties only under the following conditions:

• Regulatory and government authorities: When required by applicable Canadian law, court order, or request from a provincial or federal regulatory body
• Identity verification and KYC providers: Third-party services engaged to confirm user identity and comply with anti-money laundering regulations
• Payment processors and financial institutions: Partners responsible for processing deposits, withdrawals, and related financial transactions
• Fraud detection and security services: Specialist providers that assist in identifying and preventing unauthorized account activity
• Technology and platform service providers: Vendors who support the operation, maintenance, and security of the platform’s online infrastructure
• Legal and compliance advisers: Professional service providers engaged in the context of regulatory audits, legal proceedings, or compliance reviews
• Business transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred to the successor entity under equivalent data protection conditions

Before any disclosure takes place, Olympia verifies that third parties meet the required data protection standards and are bound by appropriate confidentiality and security obligations.

The platform may contain links to external websites or third-party online resources that are not owned or operated by Olympia. Once a user navigates away from the platform by following such a link, Olympia has no control over the content, data collection practices, or privacy standards of those external sites. Users who visit third-party websites do so at their own discretion and are responsible for reviewing the privacy policies of those websites independently. Olympia accepts no liability for how personal information may be collected, stored, or processed by external resources, nor for any outcomes arising from a user’s interaction with those sites.

Canadian users who have concerns about how their personal data has been handled are encouraged to contact the Olympia support team directly through the platform’s designated support channels. Upon receiving a complaint, the team will review the matter and aim to provide a written response within approximately 30 days, though timelines may vary depending on the complexity of the issue. If a complaint cannot be resolved through direct communication, users have the right to escalate the matter to the applicable regulatory authority in their province or, where relevant, to the Office of the Privacy Commissioner of Canada, which oversees compliance with federal privacy legislation.